Do you know...
... if users really need this feature you plan to add ?
... why users leave your conversion funnel ?
... how to improve the UX & Usability of your product ?
... if your product is better than your competitors ?
... how you can drive more online sales ?
... why users don't subscribe to your service ?
... how to generate more user satisfaction ?
... if your MVP or product going to the right direction ?
... your users’ needs, fears & frustrations ?
... how to generate user engagement on your product ?
We thought we knew our users and their needs, they proved we didn't !
MyVOO selfcare User Satisfaction
Payment page conversion
Offer & test drive online requests
User content engagement
Analyze metrics to make a status of your current situation
Create & prioritize hypotheses (what leads to this situation?)
Select the best user centered methodologies & tools to answer hypotheses
Set up the research (for instance, defining usability test scenarios, recruiting user panel for an interview, defining exit survey questions, ...)
Start data collection (send a survey, moderate a user test/interview, ab test, start click tracking recording of your users’ sessions, ...)
Analyze the data in depth to answer hypotheses
The user insights answering the hypotheses
Clear & actionable recommendations (generally prototyped or designed)
You can now take decisions that will get impact on your business objectives.
Call us at +32 (0)476 64 48 20 or we will call you back
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